Sandy Bay Park Residents Association (SBPRA)

Dear Residents,

We have become aware that some residents with Gmail accounts may be experiencing difficulties receiving emails from us.

Our Communications Team has investigated this matter and identified that the issue is related to Gmail security settings, which may delay or block emails sent in bulk.

Unfortunately, this is not something we are able to resolve on our end. We recommend checking the security settings on your Gmail account or, if possible, providing us with an alternative email address.

Thank you for your understanding and cooperation.

Kind regards,
Customer Care Team

Residents are kindly reminded that parking on street roads is not permitted.

Please ensure vehicles are parked in designated areas, including private driveways or communal parking areas such as the bar car park.

All roadways must always remain clear to allow access for emergency services.

Thank you for your cooperation.

Sandy Bay Management

Dear Residents,

We have been advised that the water supply will be temporarily shut off from 2:00 pm today for a couple of hours to allow for urgent emergency leak repairs.

As a result, the Bar/Complex will be closed from 2:00 pm until the works have been completed. The launderette will also be unavailable during this period.

We apologise for any inconvenience this may cause and thank you for your patience and understanding.

Kind regards,
Sandy Bay Management

Dear Resident,

We are writing to confirm the introduction of a formal complaints procedure for Sandy Bay.

We are currently seeing correspondence being sent or copied in to multiple individuals across the wider business. This has made it more difficult to ensure issues are recorded consistently, reviewed at the correct level, responded to in a timely manner and cover team absence.

To improve clarity, consistency, and response times, we have introduced a clear two-stage complaints procedure (click link below). This sets out the appropriate points of contact and escalation route for complaints relating to the Written Statement, Park Rules, or services provided at the park.

Nothing in this procedure affects your rights as a consumer or under the Mobile Homes Act 1983 (as amended).  It simply provides a clear and structured route for raising concerns so that they can be properly considered and addressed in a timely fashion. 

We ask that, going forward, any complaints are submitted in accordance with the procedure so that they can be logged and handled appropriately.

Click here for complaints procedure

Kind Regards 

Tracy Clark 

General Manager

Dear Residents,

Please be advised that essential electrical works will be carried out at the Park sub-station on Tuesday 13 January between 8:00am and 12:00 noon. These works are in response to the recent power outage that affected the park, which was caused by a fault in Thorney Bay Road.

During this period, it is likely that all areas of the park will be affected, including WiFi services.

For the duration of the works, both barriers will remain in the upright position to allow access and exit. As a result, the Main Office, Sales Office, and Bar/Complex will not be open until 12:00 noon.

Please note that Tuesday afternoon Bingo will go ahead as usual.

We apologise for any inconvenience this may cause and thank you for your understanding.

Kind regards,
Sandy Bay Management

Wednesday 7th Jan, 16:13

Dear Residents,

Please be advised that there is currently only one television operational in the bar.

We are actively working to resolve this issue and apologise for any inconvenience this may cause. Thank you for your patience and understanding.

Kind regards,
Customer Care Team