Dear Resident,
We are writing to confirm the introduction of a formal complaints procedure for Sandy Bay.
We are currently seeing correspondence being sent or copied in to multiple individuals across the wider business. This has made it more difficult to ensure issues are recorded consistently, reviewed at the correct level, responded to in a timely manner and cover team absence.
To improve clarity, consistency, and response times, we have introduced a clear two-stage complaints procedure (click link below). This sets out the appropriate points of contact and escalation route for complaints relating to the Written Statement, Park Rules, or services provided at the park.
Nothing in this procedure affects your rights as a consumer or under the Mobile Homes Act 1983 (as amended). It simply provides a clear and structured route for raising concerns so that they can be properly considered and addressed in a timely fashion.
We ask that, going forward, any complaints are submitted in accordance with the procedure so that they can be logged and handled appropriately.
Click here for complaints procedure
Kind Regards
Tracy Clark
General Manager